The Country Seat: Frequently Asked Questions

I live outside the UK - can I still purchase items from the site?

Of course, we are delighted to offer our services to customers worldwide.

How do I place my order?

By using our on-line shopping cart system. All prices quoted are in United Kingdom pounds sterling and payment is expected in the same. We accept all major credit/debit cards.

Are there any hidden charges?

No. We make clear to you all shipping and insurance costs during the online shopping cart process.

Can I be confident in the security of this site?

At The Country Seat, we are dedicated to providing you with a secure on-line purchasing experience. All financial information that you submit to our site is protected with an SSL digital security certificate whilst in transit across the Internet. In addition, we never store your credit/debit card number on our systems after debiting your card. For this reason, you will be asked for your card number each time you purchase from us.

How do you deliver your items?

We will always endeavour to provide adequate, safe packaging so that your goods arrive safe and sound. Quality materials will always be used. We deliver your goods using the United Kingdom's Royal Mail parcel service.

Are purchases from your site guaranteed?

The satisfaction of our customers is of the greatest importance to us. Therefore, if your purchase is damaged whilst in transit to you, please notify us within 7 days of receiving your order. We will then issue you with a Returns Number. Upon the item's safe return to us, we will refund your payment in full.

How soon can I expect to take delivery of my order?

Once your payment has cleared, you should receive your order within 7 to 14 days. Delivery to United Kingdom addresses will, in most cases, be sooner than this.

Do you welcome personal visitors to your shop?

Absolutely. We are delighted to welcome visitors who may wish to see out stock at first hand. Please visit when you are nearby.